Digital Boardwalk Guarantees

Professional Services

We GUARANTEE to provide you with the most cost-effective solution to your problem or we’ll refund the difference.

As a business owner myself, I understand the importance of keeping overhead and costs to a minimum. That’s why I require that all of our technicians be trained to find the least expensive solution to your problem without sacrificing quality. If you find a better, more cost effective solution than the one we provided you, simply show it to us.  If it is indeed a better solution, we will happily refund you the difference. We can boldly make this guarantee because I am certain that we never over-charge clients for expensive upgrades, hardware, and solutions that aren’t 100% necessary.

We GUARANTEE to solve your computer problem right to your satisfaction or it’s FREE.

A money-back guarantee is unheard of for computer support companies, and you will be hard-pressed to find anyone else who dares to offer one.
We can offer this with total confidence because we take extra steps up-front to make sure we thoroughly understand your problem and create a well thought out approach in advance for solving it. This enables us to avoid mistakes and overlooked issues that would delay the completion of your project and cost extra in billable hours. We maintain a 99% fix it right the first time track record. If you are not satisfied with our technicians or the work completed, simply give us a call and we’ll refund an entire day’s work.

We GUARANTEE to complete your project on time.

When you hire us, you can rest assured that your project won't be dragged out over days and weeks.  I guarantee your project will be completed to your satisfaction on time or we will give you a $100 rebate off your bill.

We GUARANTEE to provide Certified Technicians and No Bait & Switch with Juniors.

You can rest assured that your project will be handled by our own seasoned, qualified, and courteous technical professionals. In addition to years of hands-on experience, our technicians maintain current certifications for many leading industry vendors, including Microsoft and others. Since we are adding new vendors often, it would be hard to keep this guarantee letter updated.  Therefore, vendor certifications are available upon request.

We require ALL of our staff to complete ongoing training to ensure we are up-to-date on the latest technologies and solutions. You won’t find a better qualified team of professionals anywhere else.

Managed Services

We GUARANTEE 1-hour response time to network emergencies.

When your computer network goes down in the middle of a busy work day, you need it fixed immediately so your employees aren’t sitting around taking a $10,000 coffee break waiting for their computers to come back online. Digital Boardwalk guarantees to respond to any crisis within 1 hour of your call if not sooner (usually within minutes).

We GUARANTEE that if you receive any downtime due to viruses, spyware, or anything else, we will not charge you against our time to restore your network.

We GUARANTEE that if you purchase a Preferred Managed Services Plan from us and are not completely satisfied with our performance within 30 days, we will refund the money you paid for the first 30 days and tear up the contract!

It’s as simple as that!  We want you to be happy and we want to make your decision as easy as possible!

We are so confident in our services that we would like to make a FREE offer to you today!

If you would like to test drive our services, we will give you either 1 hour of Free Support or a Free Site Survey to pinpoint vulnerabilities in your computers and network.  The results are yours to keep and there is absolutely no obligation!  We just want the chance to show you what other clients are already experiencing from Digital Boardwalk!